Some kind of major outage in case any Buzzers come here looking for answers. My answer is - dunno. I can’t even connect to GoDaddy support on the phone right now. Must be major bustage going on over there.
Looks like I might ought to hustle up the migration to my new host …
Update 9:29 p.m. EDT - About 10 attempts to get a working connection to phone support (often ending up in the general voicemail box) and 20 minutes on hold, I was told by the rep that yes! they are having issues!!! Databases are down, mail is down, some websites in general and just … down. He said they’re working unscheduled maintenance (no kidding) to get things back up and running, but has no ETA.
Funniest part was that I told the guy if GoDaddy would update their network status page to show they’re having issues, a lot of people like me probably wouldn’t have called. His reply was that he’s never heard of the network status page and wouldn’t know where to find it. I said “Google ‘godaddy network status‘” … was pretty easy for me to find …
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April 29th, 2008 at 8:21 pm
MAJOR PROBLEM…Not only my own sites are down, but also godaddy site is down…maybe time to move my sites over to somewhere else…losing money like this
April 29th, 2008 at 9:46 pm
So much for Webmaster Appreciation Day. GoDaddy actually declared today, April 29th, the first annual Webmaster’s Appreciation Day - ahead of their “unscheduled network outtage.” So much for appreciation! Their whole network, DNS, Microsoft SQL Server farms, and everything else went DOWN for hours. But wait, it’s not over… Many, many businesses and individuals (Webmasters?) hosting their websites with GoDaddy were seriously out of luck - they too were off-line and unavailable. Pings timed out, n-maps failed, and FTP sessions failed authentications. Zillions of websites were simply unavailable… to take orders, serve support & information, and everything else we have come to take for granted - especially the Webmasters!
The real question is: What will GoDaddy do for their customers now? Will they credit them money or services? Will they even publicly apologize?
This is a huge opportunity for the world’s largest ICANN registrant and web hosting company to step up and make a difference. GoDaddy could choose to capitalize on this the right way. They could take advantage of the spotlight (they do like the spotlight re: SuperBowl Ads) and show what it means to appreciate a webmaster! Bob Parson’s is something of a legendary maverick, with his retired Marine Corp swagger. The next news cycle will tell. Comments and input in the blogspace will tell. Or… GoDaddy will simply say, “What outtage?”
April 29th, 2008 at 9:50 pm
Jack - I was told by the poor guy in the call center that if I had “a renewal coming up or something” that they are offering discounts because of the problems. Ha - good timing there … let’s not offer anything up front unless you’re at a good point to leave us anyway.